ULTREAN 4.2 QT AIR FRYER FAQ

1. Is the teflon now ptfe or pfoa free in this ultrean air fryer?
It's BPA and PTFE free
2. Can I put aluminum foil, parchment paper or liners inside the air fryer?
You can, however you might want to line the very bottom of the basket and not on the actual rack because the air will not circulate so easily. You could also try using  pre-cut, perforated parchment paper on the bottom too so there will be enough circulation inside
You may use high quality and oven safe liners. However you might want to line the very bottom of the basket and not on the actual rack because the air will not circulate so easily. 
It's  best to use pre-cut, perforated high quality parchment paper so there will be better hot air circulation inside if you really need to use linings for your rack or inner pan-- especially when baking or reheating but avoid using one at all times. 
Just make sure that the food's weight is enough to keep it down as the rapid hot air inside could blow it away and may cause electrical issues or damages
3. Is it suppose to smell like chemical?
Not after initial usage. I added a fresh lemon to the fryer and ran it before cooking food in it. This worked well and has no chemical smell.
4. Am I able to order a single replacement grill insert?
We don't sell one. However if your order is still within the warranty, just let us know why you need one and we'll be glad to help. Please check your user manual to see how you can contact us. Thanks.
5.There is mention of a basket. Is that the air fryer drawer or is there an actual basket (that was not included in box)?
The basket and the fryer drawer are the same.
6.what is the warranty?
We provide 12 months warranty.
Problem
Possible cause
Solution
The Air fryer does not work
The appliance is not plugged in
Connect plug in an earthed wall socket
You have not set the Timer
Press the timer key to the required operational time to switch on the appliance
The ingredients in the Air fryer are not cooked
The amount of ingredients
in the basket is too big.
Put smaller batches of ingredients in the basket.Smaller batches are fried more evenly
The ingredients are fried unevenly in the Air fryer
Certain types of ingredients
need to be shaken halfway
through the preparation time
Ingredients that lie on top of or across each other (e.g. fries) need to be shaken halfway through the preparation time. See section‘Settings’ in chapter ‘Using the appliance’
Fried snacks are not
crispy when they come out of the Air fryer
You used a type of snacks that are meant to be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some oil onto the snacks for a crisper result.
I cannot slide the pan
into the appliance
properly
There are too much
ingredients in the basket.
Do not fill the basket beyond the MAX capacity
The basket is not placed in the pan correctly.
Push the basket down into the pan until you hear a Click.
White smoke Comes
out from the Appliance
You are preparing greasy ingredients.
When you fry greasy ingredients in the fryer.
a large amount of oil will leak into the pan. The oil produces while smoke and the pan may heat up More than usual. This does not affect the appliance Or the end result.
The pan still contains grease residues from previous use
White smoke is caused by grease heating up in the pan. Make sure you clean the pan properly after each use.
Fresh fries are fried
Unevenly in the Airfryer
You did not use the right potato type.
Use fresh potatoes and make sure that they stay firm during frying.
You did not rinse the potato
sticks properly before you fried
them.
Rinse the potato sticks properly to remove starch from the outside of the sticks.
Fresh fries are not
crispy when they come
out of the Airfryer
The crispiness of the fries depends on the amount of oil and water in the fries.
Make sure you dry the potato sticks properly
before you add the oil.
Cut the potato sticks smaller for a crispier result
Add slightly more oil for a crisper result.
E1: Malfunction or short circuit for the internal wire, please take a picture and contact us
E2: Malfunction or short circuit for the internal wire, please take a picture and contact us

 

UPDATED USER MANUAL:
UPDATED COOKBOOK
OLD RECIPE BOOK
FEATURES:
auto switch off timer (0-30mins) and adjustable temperature setting (180°f-400°f)
Temperature -Each press on the button adjusts the temperature by 10 degrees e.g. 180 to 190
Time- Each press adjust the temp by one minute e.g 10 minutes to 11 minutes
INNER BASKET DIMENSIONS:
8.85 x 4.72 inches
UNIT DIMENSION:
13 INCH (HEIGHT) x 12 INCH (WIDTH)
PARTS: (AS SEEN BELOW)
BASKET
GRILL PLATE/ OIL FILTER PAN
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