Warranty & Return
30-DAY MONEY-BACK GUARANTEE
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
12-MONTH WARRANTY FOR QUALITY-RELATED ISSUESWe will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 7 days.
REQUESTS FROM OUTSIDE COUNTRY OF PURCHASEWe will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.
REQUESTS FOR ORDERS SHIPPED INTERNATIONALLYWe will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA.
FOR PURCHASES MADE THROUGH OTHER RETAILERSWe are selling our products exclusively on ultrean.com, Amazon, Walmart, and Wayfair through our authorized stores. We will NOT honor the warranty if the item was purchased from unauthorized retailers or sellers.
* Unauthorized reselling of Ultrean products is strictly prohibited
Authorized Sellers: Nekteck Director, Medcursor, Fotenio, Baiseller
Note: Order ID # from our official website, Amazon, Walmart, or Wayfair is REQUIRED for us to validate your transaction for all warranty-related issues. Without this, we cannot proceed with processing your replacements or refunds under the warranty and insurance program.